Vixen Aftersales

The sale is just the beginning of an excellent service

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Aftersales and Service Department

At Vixen, a sale is just the beginning of an excellent service. The highly trained aftersales team and servicing department are able to provide customers with technical information, as well as offering advice and support to keep operations running with minimal disruption. 

The aftersales team is your first port of call for any queries or issues regarding products manufactured by Vixen Surface Treatments. 

Call +44 (0)1642 769 333 or email info@vixen.co.uk to speak to our team.

Members of the aftersales team have been trained to respond to a range of situations, including installation, technical operation, blast media, detergents and spare parts.

The Process

Vixen understands the importance of creating relationships to ensure complete satisfaction, which is reflected through its existing customers. Once the equipment has been purchased, the account will be allocated to a specific member of the aftersales team who will be available to discuss any technical queries, spares or maintenance requirements at any time.

As customers’ purchases are specific and unique, Vixen logs the important information onto its database where the aftersales team can advise customers on the correct detergent, media and spare parts that their machine requires. Vixen customers can send detergent queries to their dedicated contact in the aftersales team.

Detergents

Surface treatment applications can vary significantly, therefore, you need to be highly informed before you decide upon a detergent. Vixen has an aftersales team ready to assist your search and guide you in the right direction.

Vixen is internationally renowned in surface treatments, blast cleaning and degreasing, so why not rely on them to help to choose your detergent? 

Contact the aftersales team and service department by telephone on 01642 769333, or e-mail info@vixen.co.uk 

Are you looking for abrasive media for your machine? Visit our dedicate page here

Service Department

Vixen also has a fleet of service engineers covering the whole of the UK who are available to regularly maintain your machines as well as initially commission them. A range of care plan service schemes which provide savings on regular services, spare parts and consumables are also available.

Vixen offers contracts in:

  • Monthly servicing
  • Quarterly servicing
  • Breakdown cover

Servicing engineers are on hand to perform regular inspections, maintenance and repairs of your surface treatment machinery and equipment. These engineers are available to travel through the UK and can be depended on to reach customers with rapid response, which is of particular importance when in the midst of a critical situation.

It doesn’t matter what product you have from Vixen Surface Treatments, our highly skilled engineers will keep it at the pinnacle of functionality and offer rapid breakdown cover to get your business back on its feet again.

For more information and prices on our care plans and breakdown covers, you can call the team on +44 (0)1642 769 333. 

Tech Support

Vixen Surface Treatments has a dedicated tech support team that have been briefed to handle any queries that you may have. You can get in touch either by phone or via e-mail to present your questions to them. The team will offer you high-quality tech support capable of getting you through any issues that may arise.

Should the tech support team be unable to resolve your situation, Vixen can then evaluate the next course of action. This may result in the despatch of replacement parts or even a visit from one of its expert engineers.

Contact the aftersales team and service department by telephone on

01642 769333 or info@vixen.co.uk

Our customers

The service provided by Vixen is exceptional. Any part we need is always an urgency due to our business relying on the Wheelblaster so heavily. The parts often arrive quicker than if they had been ordered local within Australia.
Mark
Wheel Doc, Australia
Vixen were extremely professional and very understanding of our needs and nothing was a problem for them, with a really personal service. They have provided us with an excellent quality product. We are very happy with the purchase.
Pete
Paragon Porsche, UK
The service we received was outstanding and the service engineer who came to Dortmund to set up the machine couldn’t have been more helpful. We can recommend the device without any problems.
Tuncay
Mr Reifen Felgendoktor, Germany
We bought a gold care plan from Vixen for our machine to ensure that it is serviced regularly in order to keep it in good condition as we use it so often. We are very happy with this and find that the machine performs excellently.
Chris Holliday
Tyne & Wear Metro, UK

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